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Disabling automatic order archiving

Why Shopify hides paid orders and how to turn that off so Poshta can see them.

By default Shopify archives orders automatically once they’re paid. That’s convenient for digital goods and wrong for shipping: an archived order drops out of the active list, and the app won’t offer to create a waybill for it.

This is the single most common cause of “I installed it but nothing happens”.

How to turn it off

  1. In the Shopify admin, open Settings → Checkout.
  2. Find the Order processing block.
  3. Uncheck Automatically archive the order.
  4. Save.

What about already-archived orders

They aren’t gone — filter the order list by Archived. Unarchive the ones you need and Poshta will pick them up right away.

Why we don’t do this for you

This setting governs the whole store, not just shipping. Changing it automatically would mean quietly altering someone’s checkout behaviour, so the step stays with you.